Online Booking System
In response to many clients’ wishes, we are now operating an online booking system. Please note bookings are subject to our terms and conditions, and in particular the following;
- All bookings or amendments are now managed online.
- We may ask lots of questions during the booking process. We trust you will appreciate this is an important process which helps our therapists make a professional assessment of the safety and suitability of your proposed treatment.
- All treatments are currently provided at The Crabwall Manor Hotel & Spa, Chester.
- Payments (including credit and debit cards) are processed through our online provider, PayPal. A PayPal account is not required. Regular card payments or PayPal payments are welcome.
- Your email confirmation contains an option to amend or cancel your booking.
- We can only accept cancellations more than 48 hours before your appointment, otherwise your payment will be lost.
- If you do need to cancel outside of these times, please allow 3-5 working days for us to process your refund.
- We take all client feedback seriously. Should you wish to complain, please submit your comments to us in writing here. We will investigate and respond within 28 days.